Privacy Policy
We respect your privacy. This page explains, in plain language, how information submitted through our website may be collected and used.
Last updated: July 9, 2026
Overview
This Privacy Policy describes how The Counselling Centre (“we,” “us,” or “our”) handles personal information collected through our website at www.thecounsellingcentre.ca and related online inquiry tools.
Information we collect
We collect information that you choose to provide when you contact us, including through contact forms, phone calls, emails, and appointment or service inquiries.
This may include:
- Name
- Email address
- Phone number
- Service requested or area of interest
- Preferred location or office, if provided
- Any other details you include in your message or during an inquiry
How we use your information
We use this information to:
- Respond to inquiries and follow up on requests
- Help with booking, scheduling, or intake-related communication
- Provide information about our services
- Improve our website and user experience
- Measure advertising and marketing performance
We do not sell your personal information.
Website analytics and advertising
Our website may use tools such as Google Analytics, Google Tag Manager, Google Ads, cookies, and similar technologies to understand how visitors use the site and to improve our advertising. These tools may collect information about your device, browser, pages viewed, and interactions with the site. You can learn more about how Google uses data at Google's partner sites policy.
Third-party service providers
We may store or process information using third-party providers that help us operate the website and respond to inquiries, such as website hosting, email notification services, analytics tools, and spreadsheet- or CRM-style systems used to manage leads and appointments. These providers are used to support our operations and are expected to handle information appropriately for the services they provide.
Please do not use this website for emergencies
Our website and contact forms are not monitored for urgent, crisis, or emergency situations. Please do not submit emergency or crisis information through the website. If you or someone else is in immediate danger or needs urgent help, call 911, go to the nearest emergency department, or contact a crisis service in your area.
Questions about privacy
If you have questions about this Privacy Policy or how we handle personal information, contact us at leah@thecounsellingcentre.ca or through our contact form.